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  With the increase in digital technology, the way we access information and even communicate with one another has changes. Businesses throughout the world have amazing opportunities to meet the needs of their customers. Mobile technology, social media,...

Customers require instant satisfaction, and the best way to achieve this would be by speaking with them over the phone. Often times, businesses are apprehensive about providing it due to the cost. This is where customer support outsourcing comes into play – phone...

  A good customer support team can be hard to find, but that doesn’t mean it isn’t possible. Mind you, you should never go out there and hire the first team you can find just because they offer a low price. Before you hire the team, make sure you take time to do...

When it comes to running an online service, it can be hard. You have a budget you need to stick to, work that needs to be done, and at the same time, you’ll need to offer 24/7 customer support in order to keep your customers happy. Customer support outsourcing is one...

  Regardless of who you are or what niche you’re in, whether you’re offline or online, you may overlook the benefits of having an extra set of hands to help you out. Sure, you could always try to take on the daily tasks yourself, but then this is only going to...

When you run a business, and you choose to hire a virtual assistant to help you out, as long as you hire a good team, you’re not going to regret it. You see, there are many benefits to hiring virtual assistant services, such as cost reduction, flexibility, and of...

A virtual assistant is a professional that is capable of performing a range of business and administrative roles in order to take pressure off of the business owner. The right virtual assistant can help a business save time and money in a variety of ways. Documents...

Are you having problems growing your business? If so, you’re not alone. So many people jump into a business expecting it to grow quickly, only to find that they’re struggling with it. One of the biggest reasons people struggle with their business is because they...

Over the past decade, the custom support industry has continuously jumped through hoops – every time we turn around, it seems as if there is a new trend flowing through the air. With the many technological advancements, customer expectations are also on the rise and...

  As lead qualification is transforming into a data-backed process, it is important that your company has a solid benchmark. This will give you the opportunity to measure the effectiveness of all of the outbound sales efforts and plan for your future campaigns....