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Telemarketing script writers in today’s world have walked away from the old ways. The friendly and sleep phone sales presentations are nothing like how they used to be. So, what’s the big difference? Telemarketing script writers have taken the past mistakes and...

  Whether it’s an outbound lead that has been tossed your way, or someone you believe is a potential prospect, there will come a time when you have to make your first phone call. When it comes to new prospects, remember, you will only get one chance to make that...

We’re living in a competition-led market, and or this reasons, businesses need to put a lot of thought into offering good customer service. You see, when a customer comes to you for some help, this is a potential opportunity for you to generate more business. Even if...

  When it comes to customer service, call center agents are sitting at the front lines – they’re aimed at pleasing customers by helping them in any way they know how to. With a wide array of situations that can pop up, the agents wil need to be equipped with...

If you run a business, then you probably already know just how important customer support is – this is something that can literally make or break you. You see, if you have a team that doesn’t know how to handle your customers, it could make people run away from your...

  For newly founded companies, the topic of outsourcing customer service can be a difficult one to have. If you have just started a business, you may be wondering if outsourcing is really needed. You may have questions like: Will I end up regretting this move, is...

Okay, so you have decided that outsourced telemarketing is the path you’re going to take. Let’s assume your company has already put out proposals, requests for information or quotes to providers you feel would be the best match for what you’re looking for. So, what’s...

Okay, so you have decided that outsourced telemarketing is the path you’re going to take. Let’s assume your company has already put out proposals, requests for information or quotes to providers you feel would be the best match for what you’re looking for. So, what’s...

Regardless of who you are, if you run a business, then it is important that you take a step back and look at your call campaigns in order to make them successful. If you just jump into the ballgame, without first analyzing the situation, then chances are, you’re not...

Regardless of who you are, if you run a business, then it is important that you take a step back and look at your call campaigns in order to make them successful. If you just jump into the ballgame, without first analyzing the situation, then chances are, you’re not...