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Offering good customer service can be a powerful marketing tool. Yes, customer service isn’t the most exciting aspect, but it’s something that has to be done.  Some interactions can be amazing. For example, you may come across a customer that loves what you’re doing...

When you have a good customer service team on your side, then chances are, your customers are going to continue to come back time and time again However, a bad customer service team will do the opposite and chase customers away, taking their family, friends and...

Do you know why entrepreneurs in this day and age struggle to grow their business? It’s because they are wearing too many hats and trying to be in two different places at the same time. As a business owner, it is important that you learn how to manage your time and...

Many business owners attempt to take on everything by themselves, and that is when they start to get burned out and make mistakes. It is merely impossible to keep up with everything in a business, and for this reason, if you haven’t already done so, you need to start...

Over the past decade, the outsourcing trend has grown, especially in countries such as the Philippines, India, China and Singapore. In regards to the call center industry, this is a trend that will continue to move upward as many have discovered the amazing benefits...

Outbound call handling is a great way for your business to generate a good amount of transactions via the phone. By turning to an outbound call handling service, you will no longer have to worry about hiring and training workers or adding additional compensation to...

Regardless of the type of business you’re running, whether you’re in technology, retail, or food and beverage, having a good customer service team standing behind you can do a lot for your business. For starters, a professional customer support team can help increase...

When an individual contacts a business, they expect customer service that is professional and knowledgeable. Quality customer service interactions can really do a lot for your business, like help boost sales. There are numerous ways a good customer support team can...

We find many businesses downsizing and cutting hours in order to make sure their company remains profitable. However, there is still a whole lot of work that needs to be done and that is why many choose to hire virtual assistants. With the virtual assistant, you will...

In this day and age, and for as long as we can remember, one of the main reasons business owners struggle to grow their businesses is due to the fact that they are taking on too many tasks.  This is something that we refer to as “Superhero Syndrome” and it is...